Refund Policy
When we refund, when we don’t, and how to ask. This applies to everything you buy from 720DegreeIT (Pty) Ltd.
Last updated: 15 October 2026
1. Try before you pay
New 720° BIZ ASSIST customers can use the platform free for 14 days before the first invoice is due. There is no setup fee.
2. Subscription and service fees
Subscription, licensing, onboarding and service fees are non-refundable once paid. This includes the part of a period you have already paid for when you cancel part-way through it.
3. When we do refund
- Where we charged you in error, for example a duplicate payment, a wrong amount, or a charge after a valid cancellation took effect. We refund it in full.
- Where we cannot deliver a service you paid for. We refund the part that was not delivered.
- Where the law gives you a right to a refund, for example under the Consumer Protection Act or the Electronic Communications and Transactions Act, where they apply to you.
4. Cancelling
Cancel on 30 days’ written notice to support@720degreeit.co.za. We stop invoicing at the end of the notice period. Fees for a period that has already started are not refunded.
5. Charges from other companies
Charges made by other providers, such as Meta’s WhatsApp conversation fees and your own payment gateway’s charges for debit orders, are billed to you directly by them. We cannot refund them.
6. How to ask for a refund
Email support@720degreeit.co.za with your invoice number and the reason. We aim to reply within 5 working days. An approved refund is paid back to the account or card you paid from within 10 working days of approval.